Troubleshooting

I cannot find a menu or action

Expand the correct sidebar section and confirm the lab. Different labs exposed different menu entries in the inspected account. Check the secondary tabs inside a lab profile as well as the sidebar. If an action remains unavailable, ask the lab administrator or compliance team whether your role and institutional configuration include it.

This guide describes the captured member account. It does not establish the menus available to system administrators, inspectors, or other roles.

A page initially looks incomplete

Some pages load their questions or records after the outer layout. The incident page initially showed its heading and buttons before its full form appeared. Allow the page to finish rendering before deciding that fields are missing. If the form remains incomplete after a reload, report the page address and visible behavior to support.

A table is empty

Clear filters, check date ranges, confirm the lab or person, and look for pagination. Distinguish these cases:

The cause of the first two empty states was not diagnosed. They should not be presented as proof that the institution has no documents or messages.

Training is overdue but I have a certificate

Compare the exact course, completion date, expiration date, and current requirement. Use My Training → <All> to inspect history, then check the current required course entry. Related titles or different delivery formats may be separate records. Contact the course manager if the recorded history is wrong.

The ObservNow form has blank labels or no options

The captured form had placeholder-only selectors and incomplete visible labels. Reload once. If the problem persists, contact the application's support/development team. Do not guess the meaning of unlabeled controls or submit an incomplete observation.

Profile editing does not open

The local Edit Profile Details link targets https://localhost:5301/account/profile. That requires a separate service and appropriate local configuration. The service was not tested as part of this documentation task. Ask the development team to verify the destination and its availability.

The SOP or knowledge-base destination is unavailable

Those features use linked integrations. The SOP gateway points to /members/protocols/; the knowledge-base link uses a separate help entry point. Verify the destination service and permissions with support. Their downstream behavior is outside this capture's verified scope.

Summary dates or counts disagree

Open the underlying record and compare context, date window, and filters. The captured dashboard and Rad Summary differed by one day on a license date. The inbox and home-page message block also disagreed. Record both locations when asking staff to investigate; the capture does not establish a root cause.

An inspection says Finalized but findings remain

Read Resolved Findings separately from Status. The captured log included a finalized inspection with unresolved findings. Open the inspection and ask the responsible staff about follow-up. Do not use status alone as evidence that all findings were resolved.

Documentation site problems

• Port already in use: choose another PORT; see Hosting and maintenance.
• Module not found: run npm ci inside documentation.
• Guide returns 404: check the Markdown filename and its capitalization, especially on Linux.
• Screenshot missing: check that its path exists under assets/screenshots and that the assets folder was deployed.
• Search finds nothing: every word must occur in the same page. Try fewer terms or a shorter spelling.
• Changes do not appear: reload the page. Markdown is read on each request, so a server restart is not needed for prose edits.